FAQ

FAQ

Common questions, answered plainly.

What does "research use only" mean?

Our products are supplied exclusively for laboratory and in-vitro scientific research. They are not manufactured, tested, or approved for human or veterinary consumption, and nothing on this site constitutes medical, health, or dosing advice. See our Terms of Service for full detail.

How do I know a compound is genuine?

Every batch is independently tested by a third-party laboratory using HPLC and mass spectrometry analysis. Certificates of Analysis are batch-specific and made available on product pages. See Our Process for the full breakdown.

How should compounds be stored?

Our compounds are supplied lyophilised (freeze-dried) for stability during transit. Correct ongoing storage is the responsibility of the researcher and should follow standard laboratory practice for the compound in question.

Where do you ship?

See our Shipping Policy for current delivery areas and dispatch times.

What is your returns policy?

See our Refund Policy for full detail. Due to the nature of our products, we're unable to accept returns once a vial has been opened.

How can I contact you?

Visit our Contact page and we'll get back to you as soon as we can.