Refund policy

Refund Policy

Last updated: August 2026

Due to the nature of our products — laboratory research compounds supplied in sealed, sterile vials — we are unable to accept returns or offer refunds once an order has been dispatched, except in the following cases:

• The item arrived damaged or faulty.
• The item received does not match what was ordered.
• The order was lost in transit (subject to our shipping carrier's investigation).

To report an issue, contact us at Aurelia.biotech.research@gmail.com within 7 days of delivery with your order number and photos of the issue where applicable. Approved refunds are issued to the original payment method within 5–10 business days.

We reserve the right to decline a return where the vial has been opened, reconstituted, or tampered with.

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